Shipping Policy

Thank you for choosing Multiverse Mania! We are committed to providing you with a smooth and reliable shopping experience. Please take a moment to review our shipping policy.

  1. Order processing:
     All orders are processed within 2 to 3 business days.
    Orders placed on weekends or holidays will be processed the following business day.
  2. Shipping Rates:
     We offer competitive shipping rates based on the weight and destination of your order.
    Shipping costs will be calculated at checkout before confirming your purchase.
  3. Shipping Methods:
     We currently offer only one shipping option: Standard Shipping, which typically takes 5-7 business days.
  4. Order tracking:
     Once your order has been shipped, you will receive a confirmation email containing a tracking number.
    You will be able to track your order by visiting our order tracking page and entering your tracking number.
  5. International Shipping:
     We offer international shipping to selected countries.
    International delivery rates and times vary. Please check shipping options during checkout.
  6. Customs duties and taxes:
     International orders may be subject to customs duties and taxes imposed by the destination country.
    The recipient is responsible for any additional charges that may occur.
  7. Delivery problems:
     If you have any delivery issues, please contact our customer service at the following address: multiversemania.fr@gmail.com
    We will do everything possible to resolve any issues and ensure your satisfaction.
  8. Address Accuracy:
     It is the customer's responsibility to provide accurate shipping information.
    Please check your shipping address carefully before finalizing your purchase.
  9. Shipping Delays:
     In the event of unforeseen delays, we will promptly notify you and provide updates on the status of your order.
  10. Returns and Refunds:
     Please see our return policy for information on returns and refunds.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service at multiversemania@gmail.com

Thank you for choosing Multiverse Mania!

Multiverse Mania
1 Rue Alfred de Vigny, Saint-Priest
Email: multiversemania@gmail.com
Phone: (+33) 0635569459