Return policy

Thank you for shopping at Multiverse Mania! We are committed to ensuring customer satisfaction. Please see our return policy below.

Returns:
We accept returns within 30 days of the purchase date.
To be eligible for a return, the item must be unused, in its original packaging and in the same condition as when received.

Refunds:
Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days.

Exchanges:
If you received a defective or damaged item, we will exchange it for a new item.
Please contact our customer service at multiversemania.fr@gmail.com to initiate an exchange.

Return costs:
Return costs are the responsibility of the customer, except in the case of defective or damaged items.
We recommend using a tracked delivery service to ensure receipt of your return.

How to initiate a return:
To initiate a return, please contact our customer service at multiversemania.fr@gmail.com.
Please provide your order number, a brief explanation of the reason for the return and, if applicable, relevant photos.

Non-returnable items:
Some items are non-returnable, including personalized products and perishable items.
Please see the product description for any specific return restrictions.

In-store returns:
If you made a purchase in one of our physical stores, please return the item to the same store, along with the original receipt.

Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled.

Contact us:
If you have any questions or concerns regarding our return policy, please contact our customer service at customer-service@[yoursite].com.

Thank you for choosing Multiverse Mania! We appreciate your business and strive to make your shopping experience enjoyable.

Multiverse Mania
Paris, France
Email: multiversemania.fr@gmail.com
Telephone: (+33) 06 35 56 94 59